Terms and Conditions

§1. Seller and contact details

The online shop at fetishladyanna.com (the “Shop”) is operated by Bangla Unlimited Karol Otręba, ul. Mickiewicza 23/1, 76-200 Słupsk, Poland, Tax ID (NIP) 8392860752 (the “Seller”).

Correspondence address (same as the registered business address): ul. Mickiewicza 23/1, 76-200 Słupsk, Poland. E-mail: fetish.businesswoman@gmail.com. Contact form: fetishladyanna.com/en/contact.

§2. Definitions

  • Customer – an adult natural person, legal person or organisational unit placing an order in the Shop.
  • Consumer – a Customer who is a natural person acting for purposes outside their trade or profession; consumer provisions also apply to a natural person concluding a contract directly related to their business where the contract is not of a professional nature for them.
  • Product – a movable item or digital content offered in the Shop.
  • Digital content – a Product supplied in digital form (e.g. a PDF file), without a tangible medium.
  • Custom story – Digital content (a literary text in PDF format) prepared individually according to the parameters given by the Customer in the order form.

§3. Adults only (18+)

The Shop contains content and Products intended exclusively for persons aged 18 or over. By placing an order the Customer declares that they are of legal age. The Seller may refuse to fulfil an order where there are reasonable doubts as to the Customer’s age, in which case all payments received are refunded.

§4. Products offered

  • personal items belonging to Lady Anna – clothing, lingerie, stockings and tights, footwear and accessories; these are used (worn) items, which is their essential characteristic described in the offer;
  • made-to-order Products – items prepared after the order is placed, as described in the offer;
  • Digital content – documents and guides in PDF format (e.g. contracts, protocols, training programmes);
  • Custom stories – fictional literary texts for adults, prepared individually according to the parameters given by the Customer (characters, themes, mood, length); ordering and delivery rules are set out in §8a.
  • AI chat “Lady Anna’s Shadow” – a text conversation with an artificial-intelligence program styled after the brand, paid with credits bought in packs; rules are set out in §8c.
  • The Circle – a subscription giving access to a private channel and group in the Telegram messenger, paid in Telegram Stars; rules are set out in §8d.

The description, gross price, condition and main characteristics (e.g. size, colour, wear time) of each Product are shown on the Product page.

§5. Prices

Prices are given in Polish zloty (PLN) and are gross prices including VAT. The delivery cost is shown before the order is placed and added in the order summary. The total amount payable – Product price, VAT and delivery – is displayed in the summary immediately before the order is placed.

§6. Placing orders and conclusion of the contract

  1. The Customer adds Products to the cart, provides the data required to fulfil the order, chooses the delivery and payment method, accepts these Terms and confirms the order with the button indicating an obligation to pay.
  2. Orders can be placed without creating an account.
  3. After placing an order the Customer receives an e-mail confirming its acceptance. The sales contract is concluded at that moment.
  4. The contract is recorded, secured and made available to the Customer by e-mailing the order confirmation and by publishing these Terms on the Shop website.

§7. Payment methods

  • electronic payment via HotPay: online bank transfer (pay-by-link) or BLIK – and other methods provided by the operator, shown when placing the order.

Electronic transfer transactions are settled through HotPay.

Orders must be paid immediately after being placed. An order not paid within 3 days may be cancelled.

§8. Delivery and order fulfilment time

  • Physical Products are delivered within Poland only. The Seller does not ship abroad.
  • Delivery methods and cost (gross, per order): InPost Parcel Locker 24/7 – PLN 20.00 (locker chosen by the Customer on the map when placing the order; no home address required) or InPost courier to the given address – PLN 30.00. The Customer’s phone number is required – the carrier sends the pickup code or delivery information to it.
  • Fulfilment time: in-stock Products are shipped within 3 business days of the payment being credited; made-to-order Products within 7 business days. Carrier delivery time (usually 1–3 business days) is added.
  • All parcels are sent in discreet packaging with no markings indicating the contents or a sender related to the Shop’s subject matter. Personal items are additionally hermetically sealed; opening this packaging after delivery excludes the right of withdrawal for hygiene reasons (§10).
  • Digital content is delivered immediately after the payment is credited – as a download link in the order confirmation e-mail and in the Customer account (if created). The link allows up to 5 downloads.

§8a. Custom stories

  1. A Custom story is a fictional literary text intended exclusively for adults, prepared individually according to the parameters given by the Customer in the form on the Product page (names and roles of the characters, themes, mood, narrative voice, scenario, dedication, length). The price depends on the chosen length and is shown before the order is added to the cart.
  2. The text is produced with the use of artificial intelligence tools according to the Customer’s parameters and passes an automated content review.
  3. The Customer declares that the characters are fictional or are adults who have consented to it, and that the form does not contain data identifying third parties or public figures. In particular, content involving minors, animals, acts without consent, incest or self-harm, as well as any other unlawful content, is not permitted.
  4. Order parameters are automatically checked before payment. The Seller may refuse an order that breaches paragraph 3 or the law – before payment by refusing to add the order to the cart, and after payment by refusing to fulfil it with a full refund within 14 days. The Customer may ask for the refusal to be reviewed by a human by writing to fetish.businesswoman@gmail.com.
  5. The story is delivered as a PDF – a download link is sent to the e-mail address given in the order, usually within an hour of the payment being credited and no later than within 3 business days. The link is valid for 30 days and allows up to 5 downloads.
  6. The order details and the text of the story are deleted 30 days after delivery (see the Privacy Policy); after that the file can no longer be downloaded, so the Customer should keep it.
  7. The Customer may use the story for personal purposes only; making it public, distributing or reselling it requires the Seller’s consent.
  8. A Custom story is Digital content not supplied on a tangible medium. Withdrawal is governed by §10 and the Returns and Complaints Policy – the right of withdrawal expires once supply has begun with the Consumer’s express consent given when placing the order.

§8b. Tribute

  1. A Tribute is a voluntary monetary payment to the Seller that the Customer may make together with a message sent through the “Audience” form on the Shop’s home page. The Customer chooses the amount: PLN 100, PLN 250, PLN 1000, another amount (from PLN 20 to PLN 5000) or PLN 0.
  2. Sending a message is free of charge – choosing PLN 0 means a message without a Tribute.
  3. After sending a message with an amount higher than PLN 0, the Customer is redirected to an order in which the Tribute is paid using the payment methods set out in §7. The message reaches the Seller whether or not the Tribute is paid.
  4. A Tribute is neither the price of a Product nor remuneration for a service. The Seller does not undertake to provide anything in return, in particular to reply, to enter into any cooperation or to reply within any specific time. The Seller decides the order in which messages are read.
  5. A Tribute is non-refundable, except for a payment made by mistake or twice – in that case the Seller refunds it upon a request sent to fetish.businesswoman@gmail.com within 14 days of the payment.
  6. A Tribute may be made only by an adult, from funds at their own disposal. The Seller may refund a Tribute without giving reasons, in particular if in doubt as to the Customer’s age or the voluntary nature of the payment.

§8c. AI chat “Lady Anna’s Shadow”

  1. The AI chat “Lady Anna’s Shadow” is a text conversation service with an artificial-intelligence program styled after the brand, available on the Shop website only to logged-in adult Customers. You are talking to a computer program, not to Lady Anna or any other human – this notice is shown throughout the conversation. The conversation is for entertainment and is fictional; it is not psychological, medical, legal or financial advice.
  2. Before the first conversation the Customer confirms being an adult and gives the data-processing consent described in the Privacy Policy. The Customer receives 10 free messages to start.
  3. Further messages require credits bought in packs: 100 messages – PLN 29 or 400 messages – PLN 79 (gross prices). A Customer message answered by the chat uses 1 credit; if no answer is given, no credit is used. Credits are tied to the Customer’s account, do not expire over time and cannot be exchanged for money or transferred to another account.
  4. Buying a pack requires a Shop account. To protect the Customer, purchases are limited to 3 packs and PLN 200 per day. The chat does not pressure the Customer to buy, and the conversation can be ended at any time with the word “stop”.
  5. Content involving minors, non-consensual acts, animals, incest or self-harm, and any other unlawful content is not allowed; the chat refuses such conversations. Messages go through automated safety checks. A signal that the user may be a minor results in a permanent block and deletion of the conversation data – the Seller then refunds the value of unused purchased credits. A signal of a mental-health crisis interrupts the conversation and shows helpline numbers; no credit is used.
  6. The conversation context (a summary and the latest messages) is stored encrypted for 30 days from the last message. The command /usun_moje_dane typed in the chat deletes the conversation data; /balance shows the credit balance.
  7. A Consumer may withdraw from the purchase of a pack within 14 days by writing to fetish.businesswoman@gmail.com. The Seller then refunds the amount corresponding to the unused credits from that pack (Art. 35 of the Polish Consumer Rights Act), and the remaining credits of the pack are removed from the account.

§8d. The Circle (Telegram)

  1. The Circle is a paid private channel in the Telegram messenger where Lady Anna personally publishes content, including voice recordings; the Inner Circle is additionally a private community group (which also includes access to the channel). Language versions: “The Circle” and “Inner Circle” (EN), “Krąg” and “Krąg Wewnętrzny” (PL). Content in The Circle is created by a human.
  2. Access is sold by the reception bot @KragLadyAnnaBot in Telegram, only to adults, after confirming age and consenting to data processing. The bot does not hold conversations and does not impersonate Lady Anna.
  3. Access is a subscription renewed every 30 days and paid in Telegram Stars, Telegram’s currency: The Circle – 300 ⭐, Inner Circle – 500 ⭐ per 30 days. Payments are processed by Telegram under its own terms; the money value of Stars is set by Telegram or the app store.
  4. Renewal can be switched off at any time with the /anuluj command – access lasts until the end of the paid period. After it ends (with a 24-hour grace period) the bot removes the Member from the channel and group; subscribing again restores access.
  5. Invite links admit only people with an active subscription. Sharing content from The Circle outside it, including voice recordings, is prohibited. The Seller may remove anyone who breaches these Terms and, if in doubt about age, block access and refund the payment.
  6. A Consumer may withdraw within 14 days of the first payment – with the /paysupport command in the bot or by e-mail to fetish.businesswoman@gmail.com; the Seller then refunds the payment in Telegram Stars. Payment matters and complaints are handled via /paysupport.

§9. Delivery restrictions

  • Delivery to addresses in Poland only.
  • Personal items are unique – available as a single piece; once sold, the offer is withdrawn.
  • The Seller does not ship Products to persons whose legal age is reasonably in doubt.

§10. Right of withdrawal

A Consumer may withdraw from the contract within 14 days without giving reasons, subject to the exceptions in Article 38 of the Polish Consumer Rights Act. The rules, exceptions (including hygiene Products and Digital content) and a model withdrawal form are set out in the Returns and Complaints Policy, which forms an integral part of these Terms.

§11. Complaints, statutory liability and guarantee

  1. The Seller is liable to Consumers for lack of conformity of the Product with the contract under the Polish Consumer Rights Act (Chapter 5a), in particular for non-conformity existing at the time of delivery and revealed within 2 years. For Customers who are neither Consumers nor entrepreneurs with consumer rights, statutory warranty (Art. 556 et seq. of the Polish Civil Code) is excluded.
  2. The used nature of personal items, described in the offer, is a characteristic of the Product and does not constitute non-conformity.
  3. Complaints may be submitted by e-mail to fetish.businesswoman@gmail.com or in writing to the Seller’s address, stating the Customer’s details, order number, description of the non-conformity and the remedy requested (repair, replacement, price reduction or withdrawal from the contract).
  4. The Seller handles the complaint within 14 days of receipt and informs the Customer of the outcome in the same way the complaint was submitted.
  5. The Seller does not provide a commercial guarantee for Products.
  6. Complaints regarding Digital content (e.g. a corrupted file) are handled in the same procedure, by supplying a correct file.
  7. If a Custom story materially departs from the parameters given in the order, the Customer may file a complaint under paragraphs 3–4; the Seller will then supply a new version of the text or, if that is not possible, refund the payment.

§12. Electronic services

The Seller provides the following electronic services free of charge:

  • order form and cart – concluded when the Customer starts placing an order, terminated when the order is placed or abandoned;
  • Customer account – concluded for an indefinite period when the account is created; the Customer may terminate it at any time by requesting deletion by e-mail;
  • contact form (including the “Audience” form on the home page) – concluded when a message is sent, terminated when a reply is given; sending a message is free of charge and a Tribute (§8b) is voluntary;
  • custom story form – concluded when the Customer starts filling in the form, terminated when the order is added to the cart or the form is abandoned;
  • AI chat “Lady Anna’s Shadow” – concluded when the first conversation starts, for an indefinite period; the first 10 messages are free, further ones are paid with credits (§8c); the Customer may terminate it at any time with the /usun_moje_dane command or by e-mail;
  • guest book and comments – concluded when an entry is submitted, for the duration of its publication; the Customer may request deletion at any time.

Technical requirements: an internet-connected device, an up-to-date browser with JavaScript and cookies enabled, and an active e-mail address. A PDF reader is needed to open Digital content. Unlawful content may not be submitted, including in the guest book and comments – the Seller moderates entries before publication. The Seller may terminate an electronic service with 14 days’ notice for important reasons (e.g. breach of these Terms). Complaints about electronic services are submitted under §11(3)–(4).

§13. Personal data

The processing of personal data and use of cookies are described in the Privacy Policy.

§14. Out-of-court dispute resolution

Consumers may use out-of-court complaint and redress procedures, in particular the assistance of municipal or district consumer ombudsmen, the voivodeship Trade Inspection, and consumer organisations. Information is available from the Polish Office of Competition and Consumer Protection (uokik.gov.pl).

§15. Final provisions

Matters not covered by these Terms are governed by Polish law, in particular the Civil Code, the Consumer Rights Act and the Act on Providing Services by Electronic Means. These Terms do not exclude or limit Consumer rights under mandatory provisions of law, including those of the Consumer’s country of habitual residence. The Seller may amend these Terms for important reasons (change of law, payment or delivery methods); orders placed before the change are governed by the previous version. These Terms are effective from 4 October 2026; the provisions on custom stories (§2, §4, §8a, §11(7) and §12) and on Tributes (§8b and §12) are effective from 10 October 2026; the provisions on the AI chat and The Circle (§4, §8c, §8d and §12) are effective from 11 October 2026.

This is a translation of the Polish original. In the event of any discrepancy between the language versions, the Polish version shall prevail.